Customer Service

Shipping & Delivery
Listed below are shipping charges that will be added to your order for delivery within the continental United States. Most regular shipments arrive in three to seven business days. If you are interested in expedited shipping options, please contact us at 1-800-625-1400.
Total is: Regular Delivery
$10.00 to $19.99 $6.95
$20.00 to $29.99 $7.95
$30.00 to $100.00 $8.95
$100.01 to $200.00 $12.95
$200.01 to $400.00 $14.95
$400.01 to $500.00 $15.95
$500.01 to 600.00 $16.95
$600.01 to 700.00 $17.95
$700.01 to 800.00 $18.95
$800.01 to 1,000.00 $25.00
Return Policy
We understand that sometimes an item just isn't what you expected, and you're satisfaction is our first priority. That's why all merchandise can be returned at any time, for any reason, as long as it is in like new condition. Special orders or items that have been modified or worn cannot be returned. All of our items are backed with a 100% Satisfaction Guarantee. Original shipping and handling is not refundable.

To obtain a full refund, or exchange, send returns in like-new condition, carefully packaged, pre-paid and insured to the address below. Be sure to include the following information:
Write us a note telling us how you want to handle the return. Would you like us to exchange the item, issue a refund or credit the card originally charged, or other (please explain). Let us know why you are returning the item (for example: wrong size, wrong item, didn't like color, damaged in transit, etc.).
Specify the name and address to which we should send your refund or exchange.
Please give us an email address, fax number or telephone number (specify day or evening) in case we have questions.

Please send to:
Boys Town Gift Shop
P.O. Box 1
13628 Flanagan Blvd
Boys Town, NE 68010-0001

If you have any questions or concerns, please call our customer service department at:
You should receive your refund* or your exchange usually within 2 to 4 weeks.
* Special orders or items that have been modified or worn cannot be returned.
* Shipping and handling is not refundable.
International Orders
We are happy to process international orders; however, online ordering is not available outside of the United States. Please email your order to

and we will contact you with a quote that includes shipping costs. All international orders must be prepaid in U.S. funds or by credit card. Custom fees and taxes may apply, and are the responsibility of the buyer.

Q: How can I contact the Boys Town Gifts Shop?
A: You can call us at 1-800-625-1400 or email us at

Q: What are your hours of operation?
A: Our customer service representatives are available: Monday through Friday: 8 a.m. to 5 p.m. Saturday: 9 a.m. to 4 p.m. Sunday: 11 a.m. to 4 p.m. Open most holidays Noon to 5 p.m. Open Christmas Eve 8 a.m. to 12 p.m. Closed Easter, Thanksgiving, Christmas and New Years Day