Return Policy

We understand that sometimes an item just isn't what you expected, and you're satisfaction is our first priority. That's why all merchandise can be returned at any time, for any reason, as long as it is in like new condition. Special orders or items that have been modified or worn cannot be returned. All of our items are backed with a 100% Satisfaction Guarantee. Original shipping and handling is not refundable.

To obtain a full refund, or exchange, send returns in like-new condition, carefully packaged, pre-paid and insured to the address below. Be sure to include the following information:

Write us a note telling us how you want to handle the return. Would you like us to exchange the item, issue a refund or credit the card originally charged, or other (please explain).

Let us know why you are returning the item (for example: wrong size, wrong item, didn't like color, damaged in transit, etc.).

Specify the name and address to which we should send your refund or exchange.

Please give us an email address, fax number or telephone number (specify day or evening) in case we have questions.

Please send to:
Boys Town Gift Shop
P.O. Box 1
13628 Flanagan Blvd
Boys Town, NE 68010-0001

If you have any questions or concerns, please call our customer service department at:
1-800-625-1400

• You should receive your refund* or your exchange usually within 2 to 4 weeks.